Shipping Protection & Tipping Policy

Shipping Protection & Tipping Policy

At Briovelia, we strive to provide the best possible shopping experience. To give our customers greater flexibility and control over their orders, we offer optional add-on services during checkout.

1. Completely Voluntary Services

Please note that Shipping Protection and Tipping are 100% voluntary. These services are not mandatory fees and will only be added to your order if you choose to select them during checkout.

  • Shipping Protection: An optional service designed to provide additional protection for your package against eligible loss, damage, or theft during transit.

  • Tipping: An optional way to show appreciation for our fulfillment and customer service teams.

2. Shipping Protection Details

If you choose to add Shipping Protection to your order, your package may be covered for certain eligible issues that occur during transit.

For more information regarding coverage, conditions, and exclusions, please visit our Shipping Protection page:

https://Briovelia.com/products/shipping-protection

3. Change of Mind & Refund Policy

We want you to feel comfortable with every purchase made through Briovelia.

If you added Shipping Protection or a Tip to your order and later change your mind, you may request a full refund of the amount paid for those voluntary services.

We will process eligible refund requests promptly, including requests made after your order has already been shipped.

If you selected one of these optional services by mistake during checkout, you may contact our customer support team to request a refund of the applicable voluntary fee.

4. How to Contact Us

If you would like to request a refund for Shipping Protection or Tipping, or if you have any questions regarding these optional services, please contact us:

Our customer support team will be happy to assist you and help make your shopping experience as smooth and worry-free as possible.